Thank you for using HMTVisa.com (“we”, “us”, “our”). This Refund Policy explains how refunds are handled for services purchased through our website.
By purchasing services from HMTVisa.com, you agree to the terms outlined below.
1. No Guarantee of Visa Approval
Please note that payment for visa services is for processing and assistance only. A payment does not guarantee visa approval. Visa decisions are made solely by the relevant embassy, consulate, or immigration authority.
2. Service Fees are Non-Refundable (Except as Listed Below)
All service charges paid on HMTVisa.com are considered non-refundable except under specific circumstances listed below. This is because services begin immediately once the application and payment are submitted.
3. Refund Eligibility Conditions
Refund requests will be considered only in the following situations:
a) Duplicate Payment
If you accidentally make the same payment more than once, you may request a refund for the duplicate amount. Proof of payment will be required.
b) Service Not Rendered
If we fail to provide the service you paid for (e.g., a technical error prevents processing), you may be eligible for a refund.
4. Visa Refusal Refund (“Visa Rejection Refund Option”)
If your visa application is officially rejected by the embassy/immigration authority, you may be eligible for a partial refund only if you purchased a specific “Visa Rejection Refund Protection” add-on at the time of booking.
Conditions for this refund:
✔ Valid official rejection letter from the embassy/authority
✔ Application fully processed by HMTVisa.com
✔ Add-on purchased before service submission
Refund amount under this option will be subject to the terms of the selected plan.
5. How to Request a Refund
To request a refund, please contact us within 7 days of the transaction or decision notification:
📧 Email: support@hmtvisa.com
Subject: Refund Request – [Your Order ID]
Include:
Your full name
Order ID / Transaction number
Reason for the refund request
Supporting documents (payment proof, visa rejection letter if applicable)
6. Refund Processing Time
Approved refunds will be processed within 7–14 business days from the date of approval. The refund will be issued using the original payment method. Bank or payment gateway processing times may vary.
7. Service Fees & Third-Party Charges
Please note:
Government/embassy fees and third-party charges are not refundable by us.
Any refund related to those must be processed directly with the concerned authority.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on this page. The most recent “Last updated” date will always appear at the top.
9. Contact Us
If you have questions or need assistance with a refund request, contact us:
📧 Email: support@hmtvisa.com
🌐 Website: https://hmtvisa.com/